Privacy Policy

1. Who We Are

Raccoongang® (Raccoon Gang OÜ), a private limited company registered in the Republic of Estonia with its principal place of business at Harju maakond, Tallinn, Lasnamäe linnaosa, Pae tn 25-47, 11414, is the data controller for the Open edX® Mobile apps. For privacy and security matters contact security@raccoongang.com.

Our global Raccoongang® group, including affiliates such as Raccoon Gang LLC in the United States, supports app operations under intra-group data processing agreements consistent with the corporate policy published at raccoongang.com/privacy-policy.

This policy applies to the iOS and Android applications branded as “Open edX® Mobile” and to any optional pilot builds that we distribute through TestFlight, Google Play Internal App Sharing, or other official store testing tools.

2. Summary

We collect only the information needed to authenticate learners, deliver course content, and improve app performance in line with the corporate privacy principles that govern raccoongang.com. We never sell personal data. You can request access, correction, deletion, or portability of your data at any time via security@raccoongang.com. We retain data only for as long as necessary to provide the services or meet legal obligations.

4. How We Use Data

• Authenticate you with your Open edX® LMS and synchronize enrolled courses.
• Deliver offline content, in-app messaging, push notifications, and SCORM activities.
• Provide customer support, troubleshoot issues, and protect against fraud or abuse.
• Measure performance and improve app usability, accessibility, and stability.
• Comply with legal obligations, enforce agreements, and protect our rights.

5. Legal Bases

We process personal data under the following legal bases (as applicable):

• Contract — to deliver services you request as part of your LMS program.
• Legitimate interests — to maintain security, prevent misuse, and improve the apps.
• Consent — for optional diagnostics, marketing communications, or pilot programs.
• Legal obligations — to comply with tax, accounting, and regulatory requirements.

7. Data Retention

We store personal data for as long as you maintain an active account in the connected LMS or as required by contractual obligations. Crash logs and analytics events are retained for up to 24 months. Support records are deleted within 90 days after resolution unless we must keep them longer for legal or operational reasons.

8. International Transfers

We operate globally with infrastructure in the United States and European Union. When transferring data across borders, we apply safeguards such as Standard Contractual Clauses, data processing agreements, and encryption in transit and at rest.

10. Children’s Privacy

The apps are designed for adult learners or learners authorized by an educational institution. If we learn that personal data was provided by a child without proper consent, we will delete it promptly and notify the relevant institution.

11. Changes to This Policy

We may update this policy to reflect operational or regulatory changes. We will notify you in the app or via email (where feasible) before changes take effect. The “Last updated” date shows the most recent revision.

12. Contact

For privacy inquiries or to exercise your rights, email security@raccoongang.com or write to:

13. Supervisory Authority

If you reside in the European Economic Area or United Kingdom, you may contact your local data protection authority. For example, users in the EU can reach out to the European Data Protection Board members. UK residents can contact the Information Commissioner's Office (ICO).